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Terms & policies

NhàLo Terms of Service

NhàLo – Rental management app · TOWNSOFT VINA COMPANY LIMITED

App: NhàLo – Rental management (Android: com.townsoftvina.biztown.nhalo)
Provider: TOWNSOFT VINA COMPANY LIMITED (Công ty TNHH Townsoft Vina)
Effective date / Last updated: 1 November 2026

These terms are an agreement between you and Townsoft Vina for your use of the NhàLo app. Please read them before you sign up. The terms are published in Vietnamese and English; if the two versions differ, the Vietnamese version prevails.

1. Service provider

NhàLo is developed and provided by TOWNSOFT VINA COMPANY LIMITED (Công ty TNHH Townsoft Vina). In these terms, “we” and “us” mean Townsoft Vina, and “you” means the person using the app.

2. Scope and acceptance

These terms apply to the NhàLo app on Android and iOS, and to the web pages, invoices and messages that NhàLo produces.

By creating an account or continuing to use NhàLo, you agree to these terms and to the Privacy Policy. If you do not agree, please do not use the app.

If you use NhàLo on behalf of a company or household business, you confirm that you are authorised to accept these terms for it.

3. What NhàLo does

NhàLo is a tool for landlords and the people they appoint as managers. It helps you:

  • Manage houses, rooms, tenants and leases.
  • Record electricity and water meter readings per room and per period.
  • Calculate rent and create monthly invoices with a bank-transfer QR code (VietQR).
  • Send invoices to tenants via Zalo or email when you tap send.
  • Track what has and has not been paid, and get reminders.

Tenants do not install the app and do not have accounts. They only receive invoices via Zalo or email.

We may add, change or remove features to improve the service. If a major change removes a feature you rely on, we will tell you in the app in advance.

4. Your account

  • Sign-up: you sign up with your phone number and verify it with a one-time code sent via Zalo. Your details must be accurate and your own.
  • Minimum age: you must be 16 or older. If you use NhàLo to let property, you must also have the legal capacity to enter into and perform a lease under the law.
  • Security: keep your password and phone safe. Do not share your password or one-time codes. Anything done from your account is treated as done by you.
  • Managers: when you appoint someone as Manager of a house, they can see and edit that house's data. You are responsible for who you appoint, and you can remove their access at any time.
  • If you think someone else is using your account, change your password and tell us straight away.

5. Your obligations

5.1. Data you enter

You are responsible for the accuracy of what you enter: rent, utility rates, meter readings, deposits, the bank account that receives payment, and so on. NhàLo calculates amounts from these figures. Please check each invoice before sending it.

5.2. Tenants' personal data

For tenants' details (name, phone number, date of birth, ID card number, etc.), you are the data controller and we only process the data on your instructions. You therefore agree to:

  • Inform tenants and obtain their consent before entering their details into NhàLo, as required by Vietnamese personal data protection law (currently the Law on Personal Data Protection No. 91/2025/QH15 and Decree 356/2025/ND-CP).
  • Enter only what you actually need to manage the tenancy. The ID card number is optional — enter it only when needed and with the tenant's consent.
  • Correct or delete a tenant's details when they make a valid request.
  • Send invoices and messages only to the tenants concerned.

5.3. What you must not do

  • Use NhàLo for anything unlawful, such as fraud, illegal letting, overcharging, threats or harassment.
  • Send spam, advertising or content unrelated to the tenancy through NhàLo.
  • Enter other people's details without the right to do so.
  • Interfere with, probe or attack our systems; reverse-engineer the app; or access other accounts' data.
  • Resell, sublicense or copy NhàLo without our written permission.

6. NhàLo's role

  • NhàLo is only a management tool. We are not a party to the lease between landlord and tenant, we are not a broker, and we do not represent either side.
  • NhàLo does not hold money. The QR code on an invoice sends money directly from the tenant to the landlord's bank account. We do not process, guarantee or refund these payments.
  • We are not responsible for disputes between landlords and tenants (rent, deposits, utilities, damage, moving out, etc.). The parties resolve them under their lease and the law.
  • Lease and invoice templates in NhàLo are for reference only and are not legal or tax advice. You are responsible for your own tax obligations and letting formalities (for example, registering tenants' temporary residence).

7. Fees and payment

All current NhàLo features are provided free of charge. We never charge you automatically.

If we introduce paid features or plans in the future, we will tell you in advance in the app, with the price and how to pay. It is your choice whether to use them.

Third-party charges (mobile data, bank transfer fees, etc.) are paid by you or the tenant to the relevant provider.

8. Intellectual property

  • Your data belongs to you. You allow us to store and process it only to provide the service to you, as described in the Privacy Policy. You can email yourself a copy of your data before deleting your account.
  • The software, design, and the NhàLo and BizTown names and logos belong to Townsoft Vina. We grant you a non-exclusive, non-transferable right to use the app for your personal use or your own letting business.
  • If you send us feedback, we may use it to improve our products without payment to you.

9. Privacy

How we collect, use, store and protect data is set out in the NhàLo Privacy Policy, which forms part of these terms.

10. Limitation of liability

  • We work to keep NhàLo reliable and its calculations correct. However, the service is provided “as is”: it may sometimes be interrupted for maintenance, or by network, server or third-party issues (Zalo, email, banks, app stores).
  • We are not liable for loss caused by: incorrect data you enter; invoices you send to the wrong person; your password or one-time codes being disclosed by you; managers you appoint; disputes between landlords and tenants; or events beyond our reasonable control.
  • To the extent permitted by law, we are not liable for indirect loss such as lost profit or lost business opportunity.
  • Nothing in these terms excludes or limits any right you have that cannot be excluded or limited by law, including your rights under Vietnam's Law on Protection of Consumers' Rights, and the statutory rights of consumers in the European Economic Area (EEA), the United Kingdom or elsewhere under the law of the place where they live. Nor do we exclude liability for intentional harm or where the law does not allow it.

11. Suspension, termination and account deletion

11.1. You can stop at any time

Delete your account in the app: Profile & Settings → Delete account, then enter your password to confirm. Before deleting, you can email yourself a copy of your data.

Deleting your account permanently deletes it and all its data (houses, rooms, tenants, leases, meter readings, invoices); it cannot be restored. Houses where you are only a Manager are kept — only your access is removed.

If you cannot open the app, follow the steps on the Delete account page or email biztownofficial@townsoftvina.com with the subject “Account deletion request”. We verify your identity and delete the account within 30 days. Data we are legally required to keep and backups are handled as described in the Privacy Policy.

11.2. We may suspend or terminate

We may suspend or close your account if you seriously breach these terms, use NhàLo unlawfully, harm others or our systems, or if a competent authority requires it. Except in urgent cases or where the law prevents it, we will give you notice and reasons first, so you can respond or download your data.

11.3. Discontinuing the service

If we stop providing NhàLo, we will tell you in the app at least 30 days in advance so you can download your data.

12. Changes to these terms

We may update these terms when the service or the law changes. The new version is published on this page with an updated “Effective date / Last updated” line at the top.

For important changes (for example, introducing fees or changing your rights and obligations), we will notify you in the app before they take effect. If you keep using NhàLo after the effective date, you accept the new version. If you do not agree, you can stop using the app and delete your account.

13. Governing law and disputes

These terms are governed by the laws of Vietnam.

If a dispute arises between you and us, we will first try to resolve it through negotiation — please email us first. If it is not resolved within 30 days, it will be settled by a competent court in Vietnam. This does not take away any right you have as a consumer to bring a claim or complaint under the law of the place where you live.

14. Contact

For any questions about these terms, please contact: