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ER Platform

An emergency dispatch platform — connecting 119 ambulances, the control room and hospitals in real time.

Client
Health-tech company · South Korea · 2025
Field
Healthcare · Emergency
ER Platform

Overview

  • A platform for pre-hospital emergency dispatch and inter-hospital transfer in South Korea, cutting the time it takes to find a hospital that will admit a patient.
  • 119 ambulances, the control room and hospital emergency departments share data in real time.
  • Shows emergency department admission capacity and bed status by region.
  • Supports transfers between hospitals with real-time responses; patients are triaged on the KTAS scale.
  • The control room can assign a receiving hospital when no hospital accepts the patient.
  • Includes a control-room web app, an admin web app and a mobile app for 119 crews. Townsoft has built the back end and front end together with the client’s developers since 2025.

Key features

Transport tracking

  • List and dashboard of patients in transport
  • Filter by KTAS and final receiving hospital
  • Contact history with each hospital

Hospital transfer

  • Send transfer requests; hospitals respond in real time
  • Warning when a patient already has a transfer request
  • Search and export data

Capacity and beds

  • Emergency department capacity on web and app
  • Dashboard of bed status and reserved beds by region

Assigning a receiving hospital

  • Open an assignment conference
  • Assignment list and notifications

Resources and admin

  • Register resources on office-hour and recurring schedules
  • Manage transported patients

Sign-in security

  • Tokens bound to each device
  • Signing in on another device ends the old session